‍We provide support during standard business hours in the Central European time zone (CET), with agreed SLAs. For most questions you can expect a response within one business day, and we prioritize urgent production issues with faster response and clear escalation paths.

To help us respond quickly and precisely, it is useful if you briefly describe:

• Your use case and business questions
• What data sources you have and how clean/available they are
• Desired forecast frequency and horizon
• Which BI tools or data stack you use
• Your ideal timeline and any key deadlines

You can reach out to us via the contact form or by emailing our sales team. Let us know whether you are interested in Forecasting as a Service, Software as a Service, or Macro Forecast packages, and if you want to share an RFP we are happy to review it under your procurement process.

Yes. We are happy to sign NDAs and, if needed, data processing agreements. During evaluations we use secure environments, restrict access on a need to know basis, follow your security and compliance requirements, and align with your internal review and approval process.

If you are an existing customer, you can contact support via the agreed channel in your contract (typically our support email or ticketing portal). Your SLAs are documented there as well. For urgent issues, use the designated high-priority channel or contact your account manager for immediate escalation.